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王思峰等：组织文化如何影响知识分享之探索性个案研究
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标 题 组织文化如何影响知识分享之探索性个案研究
作 者 王思峰; 林于荻; 陈禹辰;
书刊名 台大管理论丛
卷 期 13:2 2003.06[民92.06]
页 次 页59-99
分类号 494.2
关键词 组织文化; 知识分享; 质性研究;
中文摘要
在智价时代，知识为企业竞争力的重要来源；许多研究者相信，知识或智慧资本的创造，得先由知识分享开始。但是实务经验却显示，知识分享是一相当棘手的课题，影响组织成员分享知识之意愿的关键因素，往往不是在技术，而是在人与文化上。然而当前的学术研究中，甚少从组织层级来解析企业整体的知识分享，也甚少从文化的观点来探讨知识分享的议题，或者并未触及文化的真正微妙而深层的影响层面。 本研究以Edgar Schein的文化观点，深入探索个案公司互锁文化假定影响知识分享的微妙过程，并据以建构出一中距离理论模式。研究结果显示，除非由文化观点来检视，否则将难以理解，为何个案公司在高阶主管鼎力支持、设置知识分享奖励制度、也建置了知识分享技术平台下，知识分享却仍然窒碍难行。
The Influences of Organizational Culture on Knowledge Sharing: An Exploratory Case Study
Abstract
In an era where knowledge is extremely valuable, knowledge has become the base of competitive advantage for all businesses. Many researchers believe that knowledge sharing is the fundamental step for building knowledge or intellectual capital. However, according to the actual participants’ experiences, knowledge sharing does not seem to be an easy lesson to learn for organizations. The key factors that influence the willingness of knowledge sharing between members in an organization are the people and the culture existing in an organization, rather than the technology. Nevertheless, only few studies have taken the organizational culture perspective to examine knowledge sharing at organizational level, and these studies usually fail to reach the level where cultures underlying assumptions as well as subtle influences disclose. This research uses Edgar Schein‘s cultural perspective to study the subtle relationships between corporate culture and knowledge sharing in organizations. By using the case study method, this paper constructs an middle range theoretical model. The result shows that knowledge sharing can only be actualized when there is adequate organizational culture. Without adequate organizational culture, knowledge sharing is extremely difficult to practice even when there is a full support from the top management, a good reward system, and a knowledge sharing platform.
Key Words: Organizational culture; Knowledge sharing; Qualitative research